What Annoys Me...

 

Customer service, or the lack of it, in the age of the Wild West Web with all of the instant communications devices and methods - customer service at many companies is falling way short of the mark.   Some companies expect you to pay extra for good support.  Some companies just don't seem to care about customer service.  A well known major global telecommunications company is probably the worst in my book.  Trying to even locate a phone number to call is virtually impossible and once you call, 

"we are experiencing unusually long wait times due to increased demand, your call will be answered in the order it is received - your approximate wait time is 35 minutes.  Please use the internet and email to communicate with us". 

Unfortunately, many things can't be handled on their website and it takes a live person.  It's not my problem that they have increased sales (demand) - they need to hire more people.   One would think that a communications company would be better at communicating...

Airlines, what customer service.    You can never reach a live human when you need them and often they want to CHARGE YOU for talking to someone.  Again, not everything can be done over the internet.  

Let me say this, Customer Service is Paramount at Synchro ERP. (that is a large period).  Every member of the staff is committed to customer service and this is no hype.

Just to keep you in the loop, Chris Collins himself will be attending the upcoming AFS Wisconsin Regional.  Please see  Synchro ERP Future Exhibitions for complete details.

Until next time, see you on down the road...

Shane Allen

Head of Synchro ERP North American Operations

As I indicated...

As I indicated in the prior post, 2012 is shaping up to be another outstanding year as more and more global metalcasters make the all important decision to go with a specific solution ONLY for metalcasters.  Right now as a company, Synchro ERP has a number of outstanding quotes on a global basis and multiple trial/pilot systems in place. 

I just finished up a demo today and have the quote out the door and really believe that there will be a quick turn around on it for a February install.  This metalcaster needs to get certified as ISO:2008 this year and has come to the right software.  Many Synchro ERP customers are certified on the various IS, QS, TS standards and use the software everyday to either obtain their certification or maintain it. 

Achieving a quality certification such as ISO:2008 is not a dog and pony show.  It takes a lot of time, commitment, and money to obtain and maintain.  I have personally been through the process of obtaining and maintaining a quality certification and can readily testify that it is a substantial commitment.  However, in the global manufacturing environment, having a certification is often a prerequisite for doing business.  It's all about documentation and following the quality rules and procedures. 

This memo was sent to all salaried employees at the now defunct and bulldozed Citation Lufkin Texas Foundries where I worked for twelve years.  Obviously, having a quality certification is no "Safe Harbor" and certainly no guarantee of continued success.

Until next time, see you on down the road.

It's Beginning to Look a Lot Like...

another banner year for Synchro ERP as more and more global metalcasters make the all important decision to go with the best industry specific solution. 

We received a signed quote today for a new North American install.  Here it is only the first week of January!   Jean-Marie has been busy enlisting new agents and is getting ready to travel to the other side of the world in just over a week visiting New Zealand and Australia.  Richy will be visiting Turkey in January and will follow-up to Jean-Marie by visiting Malaysia and others in the Oceanic region in March.  We are making more inroads into China with a signed quote do back any day now, for our 2nd install, and I am currently working up more new quotes for Turkey and China.  Simon, the traveling man, will be in North America in a few weeks time and I will more than likely be meeting up with him for a major presentation at a huge player in the North American arena.  Chris Collins will be attending the upcoming AFS Wisconsin Regional expo just outside of Milwaukee. 

Never to be forgotten nor overlooked, it's all about team effort and meeting the needs of the global metalcasting community.  Of course, there is a huge amount of work "behind the scenes" in supporting the customers.  Lee Mahon and his crack team of support agents  do a legendary job of keeping customers satisfied!  Obviously the sales and marketing team under Barbara Nolan are "pulling in the results" with the influx of new customers!

What can I say?  Looks like another banner year - and with the economy, especially in North America, taking off with the unemployment rate decreasing and metalcasters freeing up money...  but alas, not much money is required to get in the drivers seat with Synchro ERP.  Give us a call and arrange a demo to "kick the tires".

Where else but Texas can you have the heater on over night with temps in the mid 20's (F) and then be in short sleeves and short pants in the afternoon with highs in the mid 70's!  No wonder my sinuses haven't a clue of what is going on!

Until next time, see you on down the road...